Thank you for your answers!

It is important for me to hear your opinion on this case (hopefully an isolated case). DG TAXUD are already familiar with it and as far as I have experience with them, I will most likely get an answer that a recommendation has been made to BG customs to adhere to European customs legal norms… or something similar.

The problem is not systemic, but no one is immune from such administrative “terror”. For this reason, we at the National Organization of Customs Agents in Bulgaria are trying to publicize it with the hope that similar checks will never happen anywhere.